We understand that getting your items quickly is important to you, so we make every effort to process your order quickly. We are committed to delivering your order accurately, in good condition, and always on time promised by us in our website.
Dispatch time varies depending upon the location of the customer and service given by courier partner in that area. We make our best efforts to dispatch your order within 5-10 business working days. Our logistic carriers deliver during normal business working hours and they may require a signature on receipt as a proof of Delivery, so we accept an address for delivery where someone will be available to accept it. We do have Free Shipping on orders for Switzerland and rest of the world.
All items are carefully and safely packed and sealed to ensure that they are not damaged en route. However, if you receive an open or a tampered package, please do not accept it. Report this concern by mail on firstname.lastname@example.org. Once your order is dispatched, you will be informed about the delivery details via e-mail. You can open the product only once you have made the full payment to the delivery executive in case of cash on delivery orders. However, if for some reason you are not satisfied with the product you can initiate a refund or replacement without any hassle.Problem with a delivery Your order is usually shipped within 24 hours of confirmation. Our logistics provider will then reach you to deliver the order. In case you are not available to take the delivery at first attempt, you may suggest a preferred time of delivery.An attempt is made to deliver the order at your preferred time. If no one is available to receive your order at this time, a second attempt is made after confirming with the customer. If the order is not received at second attempt then the order comes back to our warehouse. Our customer care executive will then get in touch with you to inform the non-delivery.